Ombudsman is already in a pickle

The Ombudsman's prediction that complaints will increase in the next couple of years is worrying because it appears to be incapable of dealing with what it's got (Insurance Age, online, January 2009). If it does deal with a problem, it often does so badly.

I have before me the case of a widow who, the claim is, has been 'rooked' out of her entitlement to a widow's pension. This was submitted to the Financial Ombudsman on 25 April 2008. Ten days later I rang them and they said that they had

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